18jil Privacy Policy: How We Handle Your Data

Privacy at a glance

Six things every 18jil member should know

The complete policy below controls how 18jil handles your data. These cards highlight the practices that matter most to Filipino members on a day-to-day basis.

Purposeful collection

18jil collects registration details, transaction records, device data, and support history only for clearly defined purposes described in this policy.

No sale of personal data

18jil does not sell, rent, or trade your name, contact details, payment information, or gaming activity to outside advertising or data-broker companies.

Secure storage

Account and payment data is stored using access controls, encryption where appropriate, and security practices designed to reduce the risk of unauthorised access.

Member rights

You may request access to the personal information 18jil holds about you, ask for corrections, or enquire about data removal within applicable rules.

Selective sharing

Information is shared only with game providers, payment processors, verification services, and authorities where required by law or platform operation.

Policy update notice

When 18jil updates this Privacy Policy, the revised version is published on this page. Continuing to use the platform after a change means you accept the updated policy.

Why this policy exists

Transparency about personal data at 18jil

When you register with 18jil, use a payment method, place a wager, or contact support, certain information is created and stored. This Privacy Policy explains exactly what that information is, why 18jil collects it, who handles it, and how long it is kept. The goal is straightforward: you should always know what happens to your data when you interact with the platform.

18jil operates primarily for members located in the Philippines. The personal information practices described here are intended to meet reasonable expectations for data handling within that context. Where Philippine law or applicable regulations specify particular obligations, 18jil works to observe those requirements alongside the principles in this policy.

This policy applies to the 18jil website, member account system, payment processing, game services, customer support channels, and any related feature that involves member data. It does not apply to websites, apps, or services operated by third parties that may be referenced on the platform — those parties have their own privacy practices.

If you are registering on behalf of another person, you must have their authority to share their information and agree to this policy on their behalf. 18jil accounts are for individual adult use, and the data collected relates to the account holder personally.

What we collect and why

Information collected during your use of 18jil

Data is collected when you register, deposit, play, contact support, or browse the website. Each category below explains the purpose and typical examples.

1 Registration and identity information

When you create an 18jil account, you provide details such as your full legal name, date of birth, mobile number, email address, and residential address. This information is necessary to open an account, confirm your age, link your identity to a single account, and meet legal verification requirements.

If 18jil requests supporting documents — such as a government-issued ID, proof of address, or payment ownership document — those materials are stored securely and used for verification purposes only. Documents are not shared with advertisers or general marketing services.

2 Payment and transaction records

Every deposit, withdrawal, wager, bonus credit, and account balance adjustment generates a transaction record linked to your 18jil account. Payment method identifiers — such as a GCash number, bank account reference, or card type — are recorded to support payment processing, withdrawal verification, and dispute resolution.

Complete card numbers and full bank account credentials are handled by the relevant payment provider, not stored directly by 18jil. Account values are held in Philippine Peso to keep transaction history readable and consistent for each member.

3 Gaming and activity logs

18jil records bet history, game session data, game result outcomes, bonus usage, promotional participation, login times, and account navigation patterns. This information is used to settle wagers accurately, review disputed outcomes, detect unusual behaviour, apply bonus conditions, and support responsible gaming assessments.

Activity logs may also be used in an anonymised or aggregated form to understand how members use the platform generally. Such aggregated insights do not identify any individual member.

4 Device and connection data

When you access 18jil, technical data about your device and connection may be recorded automatically. This may include IP address, browser type, operating system, device model, screen resolution, session duration, and pages visited. This data is used for security monitoring, fraud detection, technical troubleshooting, and general platform performance review.

18jil does not use device data to build individual marketing profiles for sale to third parties. Device information helps maintain a secure and functional service rather than serving advertising purposes.

5 Support and communication records

If you contact 18jil support by any available channel, the content of that communication — including your account identifier, question, attachment, and any information shared during resolution — is stored to help resolve the current enquiry, improve future assistance, and maintain a record where a matter involves payments or verification.

Support communications are accessible to authorised 18jil staff involved in member assistance. They are not shared with external marketing services.

Data summary

What data 18jil collects and for how long

This table gives a quick reference to the main data types, their primary purpose, and the general retention approach. Specific legal or regulatory requirements may extend some retention periods.

Data type	Main purpose	Typical retention
Registration details	Account identity and verification	Account lifetime + required period
Payment references	Transaction processing and disputes	Up to 7 years as required
Betting and game logs	Settlement, disputes, responsible gaming	Account lifetime + review period
Device and IP data	Security and fraud prevention	Up to 12 months rolling
Support communications	Query resolution and service improvement	Up to 3 years
Verification documents	Identity, age, and payment checks	Per legal or regulatory requirement

How data is used and shared

Purposes, sharing, and member rights

Understanding who sees your data and how you can manage it is a core part of the 18jil commitment to transparent data handling.

6 How 18jil uses personal information

Personal information collected by 18jil is used for the following purposes:

Creating and maintaining your account, including login, balance, and history functions.
Verifying identity, age, address, and payment ownership to meet registration and withdrawal standards.
Processing deposits, wagers, settlements, bonus credits, and withdrawals in Philippine Peso.
Detecting and investigating fraud, duplicate accounts, payment misuse, and security threats.
Applying responsible gaming controls, including monitoring for patterns that indicate potential problem gambling.
Responding to support enquiries, resolving payment and settlement disputes, and improving service quality.
Meeting lawful requirements, including reporting obligations imposed by applicable Philippine regulations.
Communicating relevant account information such as policy changes, security alerts, and required account actions.

18jil does not use personal data to create advertising profiles for sale, and does not share it with outside marketing partners without member consent.

7 When data may be shared

18jil shares member data only in the following circumstances:

Game and platform providers: Providers who supply live casino, slot, sports, or colour game technology may receive session data necessary to operate the game and settle results accurately.
Payment processors: GCash, Maya, BDO, BPI, UnionBank, Visa, Mastercard, and other accepted payment services receive only the information needed to process the specific transaction.
Identity and verification services: Third-party verification partners may receive submitted documents or details to complete age, identity, or payment checks.
Legal and regulatory authorities: 18jil may disclose information where required by applicable law, a court order, regulatory direction, or serious security investigation.
Security and fraud prevention: Where coordinated fraud, money laundering, or multi-platform abuse is suspected, relevant information may be shared with appropriate parties within the limits of law.

Where a third party receives member data, 18jil expects that party to handle it appropriately for the specific permitted purpose and not use it for unrelated activities.

8 Cookies and website tracking

The 18jil website may use cookies — small data files stored in your browser — to maintain your session, remember login state, record navigation history within the site, and support security monitoring. Strictly necessary cookies are required for the website to function. Non-essential cookies, if used, would be clearly disclosed where required.

Most browsers allow you to view, manage, or delete cookies through the settings menu. Disabling certain cookies may affect how some 18jil pages or account functions behave, particularly those that require an authenticated session.

9 Data security

18jil applies access controls, restricted staff permissions, secure storage practices, and activity monitoring to reduce the risk of unauthorised access to member data. Payment processing uses the infrastructure of the relevant provider, which maintains its own security standards.

No system can guarantee complete security. Members should protect their own accounts by using a strong unique password, keeping verification codes private, logging out when finished, and contacting 18jil support promptly if they notice unexpected activity. Good member security habits are a shared part of data protection.

10 Your rights over your personal data

As an 18jil member based in the Philippines, you may have rights regarding personal information held about your account. These may include:

Access: You may request confirmation of what personal data 18jil holds about you and ask for a copy of it.
Correction: If your details are inaccurate or incomplete, you may request a correction through the account process or by contacting support.
Deletion: You may ask for personal data to be removed where it is no longer necessary, subject to legal retention requirements and any outstanding account obligations.
Restriction: You may ask 18jil to pause processing in certain circumstances, for example while a correction request is reviewed.
Objection: Where data is processed based on legitimate interests rather than legal obligation, you may raise an objection to that use.

Requests related to personal data can be submitted by contacting 18jil support at support@18jil.best. Verification of your identity will normally be required before a request can be processed. Regulatory retention requirements may limit the scope of deletion requests.

Responsible gaming and minors

Protecting young people and vulnerable members

18jil is strictly for adults aged at least 21. The platform does not knowingly collect personal information from persons below this age. If it is discovered that a minor has registered or provided personal data, the account will be closed, activity reviewed, and any funds returned subject to verification and applicable rules.

Parents and guardians who believe a minor may have accessed 18jil should contact support immediately at support@18jil.best with account details if available. 18jil will investigate and act promptly. Parental control software on shared devices can also help prevent minors from accessing gambling platforms.

Personal data related to responsible gaming assessments — such as self-exclusion records, session limit settings, or account restrictions — is treated with particular care. This information is used to protect the member and is not shared for commercial purposes. If a member requests a responsible gaming control, the related record is kept as long as necessary to honour that request.

18jil may proactively review account patterns to identify behaviour that suggests a member may benefit from responsible gaming support. Where a concern exists, the platform may reach out through the contact details on file. Members can also review tools and information on the Responsible Gaming page at any time.

11 Changes to this Privacy Policy

18jil may update this Privacy Policy to reflect changes in how the platform operates, new payment options, revised security practices, legal requirements, or improvements to responsible gaming processes. The current version is always the one published on this page.

Significant changes that affect how data is used may be communicated through account notifications or the 18jil website. Continuing to use the platform after the updated policy is published constitutes acceptance of the revised terms. Members who disagree with a material change should contact support or close their account.

12 Contact and data enquiries

For questions about this Privacy Policy, requests related to personal data, reports of potential data incidents, or general privacy concerns, contact the 18jil support team:

Email: support@18jil.best
Channel: The support option available within your 18jil account

Identity verification will normally be required before access, correction, or deletion requests can be acted upon. 18jil aims to acknowledge data-related requests promptly and provide a substantive response within a reasonable period.

Your agreement with this Privacy Policy

By registering with 18jil, logging in, making a deposit, or continuing to use the platform, you confirm that you have read this Privacy Policy and agree to the data practices described. If you are unsure about any section, contact support before proceeding. Keeping a copy of this policy for your records is recommended.

This policy is published in English. In the event of any conflict between an English version and any translated summary, the English version on this page controls.